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Novo Nordisk Canada Inc. (“Novo Nordisk Canada”, “we”, “us” or “our”) strives to make a difference and improve the lives of millions of people affected by diabetes, coagulation disorders, growth disorders and other illnesses.
Personal information is information about an identifiable individual, and includes name, title, postal address, telephone number, email address, age, occupation and other information set out in the applicable Canadian and provincial privacy laws.
In carrying out our business in Canada, we collect various types of personal information with consent of the individual or when required or permitted by law, and this includes information about customers, patients, healthcare professionals (including physicians, pharmacists and nurses), participants in clinical studies, visitors to our website and individuals who call our Customer Care department. The types of personal information that we may collect include the following:
During your visit to our website, we may also collect information about how you are using our website, to help us improve the design and layout of our website so as to enhance your online experience. We do this through the use of “cookies” and other site-usage information technologies. “Cookies” are small text files containing a unique identification number that is automatically stored on the visitor’s computer. The information collected helps us determine traffic patterns and site usage, including the total number of visitors, whether a visitor is a new or repeat visitor, the types of Internet browsers and operating systems used by the visitor, and information provided or received by the visitor in the last chat room or other discussion forum. No additional personal information is stored in these “cookies”. We do not link this information to any other personal information that you may voluntarily provide to us at our websites. If you do not wish to accept “cookies”, you may set your browser to block or refuse them. However, some functions on the website may be impacted if “cookies” are not allowed.
Chat Rooms and Discussion Forums
Links to Other Websites
Sites Linking to Us
We do not endorse, and are not responsible for, websites that link to our websites.
Personal information that we have collected may be used for one or more of the following purposes:
We may disclose or transfer your personal information under the following circumstances:
Please note that any of these disclosures may involve the storage or processing of personal information outside of Canada and may therefore be subject to different privacy laws than those applicable in Canada, including laws that require the disclosure of personal information to governmental authorities under circumstances that are different than those that apply in Canada.
We collect, use and disclose your personal information with your consent, except as required or permitted by law.
Your consent to the collection, use and disclosure of personal information may be express (that is, where you were asked specifically for your consent, whether verbally or in writing) or implied (where your consent is necessary in order for us to provide the information, product or service requested), depending on the circumstances. Consent may also be provided in circumstances where notice has been given to you about how we would like to use your personal information and you have not withdrawn your consent, for example, by indicating that you would like to "opt out" of allowing us to use or disclose the personal information for the purpose we had specified.
BY PROVIDING US WITH YOUR PERSONAL INFORMATION, WE WILL ASSUME THAT YOU HAVE CONSENTED TO OUR COLLECTION, USE AND DISCLOSURE OF THAT PERSONAL INFORMATION FOR THE PURPOSE SPECIFIED, OR THE PURPOSE DESCRIBED IN THIS POLICY, AT THE TIME OF COLLECTION.
Where an individual is not capable of consenting to the collection, use or disclosure of his or her own personal information but you wish to provide us with that information, please ensure that consent is obtained from the person who is legally entitled to consent on behalf of that individual if such person is not you.
Consent may be withdrawn at any time, subject to contractual and legal restrictions and provision of reasonable notice. Please be aware that if you withdraw your consent to certain uses of your personal information, it may no longer be possible for us to provide you with certain information, products or services. Also, under some circumstances, you will not be permitted to withdraw consent to certain necessary uses and disclosures of personal information that you have originally consented to. For example, we may be required or permitted by law to collect, use or disclose (and store) personal information without your consent, to comply with other laws, an order of the court or other legal administrative tribunal or body, or an authorized inquiry of a government agency or to collect a debt owed to us or enforce a right under a contract.
If you wish to request access to your personal information or to correct or update personal information that we have on files that we own or control or that are in our custody, please contact our Privacy Officer whose address and other contact information is noted at the end of this Policy. Your right to access, correct, update or delete all or a portion of your personal information is subject to whether this is permissible under applicable laws or other legal restrictions. As we take your privacy seriously, we will take reasonable steps to verify your identity before granting you access or making corrections, updates or deletions to your personal information.
Informational Purposes Only
The content of our website is for informational purposes only. It is intended for residents of Canada only. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on our website. None of Novo Nordisk Canada, its subsidiaries, affiliates or other contributors to this website can be held responsible, whether directly or indirectly, for any harm, injury, damage, loss or inconvenience which might arise from the use of this website or from your reliance on any information provided on this website.
No Guarantee of Technical Security over the Internet
Although we employ technical security measures to protect the confidentiality of your personal information, no transmission over the Internet can be guaranteed to be completely secure. Therefore, Novo Nordisk Canada, its subsidiaries, affiliates, third party service providers and their respective directors, officers, employees and agents do not represent, warrant or guarantee that personal information will be protected against misuse, loss or alterations and do not accept any liability for personal information submitted to them nor for your or third parties’ use or misuse of personal information. Further, it is your responsibility to safeguard the confidentiality of your passwords that allow you access to secured areas of our website.
Use of Communications
We intend to use the general content of communications, including ideas, inventions, concepts, techniques or know-how for other purposes including developing, manufacturing and/or marketing goods or services.
Changes and Updates to this Policy
Governing Laws of Ontario
Your access to and use of our website and the contents hereof shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the laws of Canada applicable therein without any conflict of law rules or principles that may make the laws of another jurisdiction apply.
101–2476 Argentia Road
Mississauga, ON L5N 6M1
Novo Nordisk would like every healthcare practitioner to be able to obtain information as easily and quickly as possible.
If you need information about Ozempic®, please contact:
Novo Nordisk Canada Inc.
101-2476 Argentia Road
Business hours are:
Monday to Friday from
8:30 a.m. to 5:00 p.m. EST
Main fax number:
Toll-free fax number: